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Communication GuideLines

  • Our standard operating guidelines ensure email responses within 4 business hours

  • Raise & Client exchange their list of holidays before an engagement begins

  • A SPoC (Single Point of Contact) is identified at both sides (Client and Raise)

  • It is ideal to have one SPoC per engagement

  • Ideally, the Client and Raise will share a spreadsheet that contains name, designation, email address, skype name, phone number of all the members authorized to communicate on behalf of them

  • This spreadsheet must be shared at the beginning of the engagement and must be kept updated at all times

  • Raise uses the following channels of communication for unhindered interaction

  • Phone

  • Email

  • Teams

  • Zoom

  • Google Meet